Co-ordinating and managing reactive maintenance services for a property portfolio that totals anything from one to thousands of sites across the country can throw up significant challenges.
A well planned reactive maintenance service starts with working with you to gain a thorough understanding of your exact requirements, your property portfolio and your existing supply base. Knowing this enables us to propose solutions that best fit your way of working.
An SGP Property & Facilities Management solution is 'menu based', allowing you to pick and choose the elements that suit you. Our flexibility means that some customers come to us just to handle helpdesk calls and pass on those job requests to their existing suppliers. Others benefit from utilising our extensive approved supplier base and benefiting from our purchasing leverage. Our role is to help you make the choice that works best for you.
Our reactive maintenance service can combine:
- 24/7/365 telephone and web based customer contact centre
- Supplier procurement and management
- Technical support
- Account management
- Comprehensive real-time reporting
- Invoice processing and payment authorisation
However you engage with us you will get consistent, quality driven, transparent and value for money reactive maintenance services.