Pizza Hut and KFC are familiar names across the country and form part of Yum! Brands, the world's largest restaurant company. SGP provides services to over 800 of their company-owned restaurants throughout the UK.
Pizza Hut and KFC are operated as separate businesses. They approached SGP together to investigate alternative ways of providing maintenance management services for their restaurants. By combining forces, both companies gain from economies of scale, sharing of best practice and knowledge transfer. Originally just covering planned and reactive maintenance, the services we now provide include:
- 24/7/365 building & equipment maintenance helpdesk
- planned and reactive maintenance services
- technical maintenance management
- supplier procurement and supply chain management
- project management & building services
- commercial agency
“When our single source contractor for heating, air conditioning and refrigeration went out of business late on a Friday afternoon we looked to SGP for a quick resolution. Within 2 hours SGP had identified a suitable contractor to pick up all of the outstanding jobs across the country and KFC lost no sales as a result. SGP proved that they were capable of going the extra mile to protect our restaurants from any loss of trading hours.”
William Collins - Restaurant Excellence Manager, KFC(GB) Ltd.
As with any large multi-site property porfolio, the needs of the business change over time and new sites are acquired whilst others are disposed of. SGP's commercial agency team has had significant success in supporting both Pizza Hut and KFC's disposal programme, negotiating deals that have reduced their surplus property liabilities.