West Berkshire Community Hospital provides healthcare services to over 100,000 people in the Newbury and surrounding areas. Opened in 2004, the hospital provides 60 beds and a range of services including:
- Two day-surgery theatres with the capacity for up to 18 patients
- Outpatients specialist consultation unit
- Minor injuries unit
- Physiotherapy, rehabilitation therapy and radiology
- Dedicated children's outpatient facility
- Base for community health teams and GP out-of-hours services
SGP took over a range of facilities management services in June 2010 following the administration of Jarvis PLC. SGP sought to mitigate the inevitable uncertainty through constant dialogue with all stakeholders, reassuring them about service consistency and job stability. The facilities management team of 42 transferred in to SGP, providing:
- On-site facilities management
- Lifecycle works management
- Planned and reactive maintenance
- Cleaning and waste services
- Catering services (patient and public)
- Reception
- Linen services
- Grounds maintenance
SGP also took on the project management of several construction and refurbishment schemes that had stalled due to the circumstances. These were completed and are enhancing the services that the hospital is able to provide.
“SGP took over the services in very difficult circumstances. Their willingness and can-do attitude ensured that service to patients was not affected and the outstanding score achieved on a recent CQC audit confirms the quality of service we receive.”
Sue Bishop - Hospital Matron