Intelligent management depends upon timely and relevant information. This allows us to provide the advice that our customers rely on to make the right property and facilities management decisions.
We view IT as an enabler, something that improves and makes more efficient the service we provide and the processes we follow. It is likely that your organisation works in a different way to the next, therefore off-the-shelf software is rarely going to give you exactly what you require.
Our decision early on to employ in-house software developers allows us to provide bespoke functionality that exactly meets the needs of each individual customer. Every customer benefits from functionality that may have been developed at the request of another.
All in all, this means that you get on-line, real-time access to the specific property and facilities management information that you really need. You also get relevant, meaningful reporting that helps you make the right choices for you and your organisation.
Our web-based supplier accreditation system was awarded the British Institute of Facilities Management (BIFM) Innovation in Technology and Systems Award in 2011.
Jointly developed with Altius Vendor Assurance, the system has simplified the supplier verification process for us, our service partners and customers and it has been hailed as 'likely to become the industry standard approach to procurement and supply chain management.'
As part of our property consultancy services, we have developed and introduced a new Service Charge management system that gives us and our customers on-line access to all information and documents relating to service charges across their property portfolio.
The system is providing industry leading access to information and is enabling our service charge team to challenge charges and realise significant savings for clients such as Arcadia, Tesco and Marks & Spencer.
Our on-line job request and monitoring system Resolve, is a great example of an application being specifically developed for one client that has subsequently been adopted by others. It makes a particular impact with customers who have large numbers of sites with no permanent facilities or maintenance management presence such as those in the retail and hospitality sectors.
The system provides a cost effective alternative to placing call requests through our contact centre, instead a series of intuitive questions guide users to the job they want to raise. The system shows individual site managers their current spend and available budget, giving them increased visibility and control. It also provides escalation for work requests that go over budget but may be deemed necessary for trading or health & safety.
The system is inherently flexible. Each customer has their own set of questions to raise jobs and it can be customised for each client, allowing it to be individually named and branded. The system is currently running under several guises including the original Fixmypub.com introduced for Spirit Pub Company.